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Knowledge Base

We're here to help. Get in touch and we'll get back to you as soon as we can, or use our articles below that are specifically designed to help you share your ideas faster.

How to Transfer Large Files to Anyone

Wanting to send large files over email? - Simply use Jetdrop to transfer large files to anyone.


1. Upload your Files,

Jetdrop allows instant drag and drop of a single file or multiple files right into the Jetdrop webpage. Alternatively, you can click the big green '+' button to add your files. Files are automatically secured and uploaded to our secure servers. You can upload a single file, or multiple files all in one go!


2. Click Share,

You will notice as soon as your upload begins, you will be able to share your upload. This is Jetdrop’s smart RealTime file sharing. RealTime sharing allows you to share your upload before it's even finished uploading! Just click on the share button, then copy the link. You can give this link to anyone and they can start downloading right away. (As you are uploading!)


3. Download the Files,

Once you have shared and browsed over to your upload link you can begin download the file by clicking the download button. Your recipient can begin download the file as soon as they receive the link, they can even start downloading the file before you have fully uploaded it. Downloads are in RealTime.

Top Rated Support Questions

Can I delete an Upload?

Uploads are private and secured by you with the URL and Encryption key. Currently there is no way to force a file to be removed from our service. Uploads are automatically removed after 7 days. The only way to access your file is to access the upload via the link generated on upload - without it the upload will be lost forever.

How much does it cost?

Jetdrop Lite is free. There is no cost to use the service. 100% Free.

What file types does Jetdrop Support?

All file types. We don’t discriminate. We don’t know what you are sharing, it's encrypted before it leaves your device. That includes file names.

I have lost my encryption key. Can you recover it?

Because all transfer encryption happens before the data leaves and the decryption keys are only on your device, it is not possible to recover the keys. Without the keys the data is lost.

Terms and Conditions

Terms & Conditions

Document Version: February 25, 2019

The Jetdrop software platform (‘Platform’) is owned and licensed by Jetdrop Limited (‘Jetdrop’, ‘we’, ‘us’, ‘our’). These general terms of use apply to all users (‘you’, ‘your’) of the Platform. By accessing or using the Platform via the internet you are deemed to agree to these terms of use. If you do not agree to be bound by these terms of use, you must stop accessing and using the Platform.

To enable easy reading of this document, we have separated the text into a right column, with the binding text in ‘legal speak’, and a left column, with the non-binding text in simple speak. We hope this helps you to get a good understanding of what we offer you, what you can expect from us and what we expect from you.

Simple Speak

Legal Speak

Our Platform

Please read the Terms of Service carefully. If you use our Services, you agree to the Terms of Service, Policy and Privacy.

1. The Platform

Certain features of the Platform are provided free of charge and registration (‘Free Lite Service’). Other services on the Platform require payment before you can access them (‘Paid Pro Service’).

The Free Lite Service enables you to transfer digital files and share content up to 1,000 individual digital files totaling a maximum of 10GB per transfer. Uploaded files are stored and available to be downloaded on the Platform for a period of 7 days and will expire automatically after. The expiration of the transfer will be shown on the download page on the Platform.

The Paid Pro Service enables you to manage and better control how you transfer digital files and share digital content. Uploaded digital files can be configured to have expiry dates and can have multiple recipients, that each have different view and share configurations. Uploaded digital files are versioned on each change or iteration. The Paid Pro Service does not have limitations imposed by us on the period that the digital content can be stored but will expire and content will be deleted when the account is terminated.

We may make modifications and enhancements to the Free Lite service and/or the Paid Pro Services at any time, without notice to you, provided that such modifications and enhancements do not materially impair the functionality of the Paid Pro Services. If the functionality of the Paid Pro Services will be materially impaired by a modification or enhancement, we will give you at least 30 days’ notice on the Platform.

Registration and Accounts

To use certain parts of our service, you may have to register an account. The account is yours, so don't share it - this goes for your password as well.

2. Registration and accounts

In order to use the Paid Pro Service, you will have to register an account on the Platform. Where you complete a registration in relation to the Platform:

a) Password security: You will ensure that all usernames and passwords required to access the Platform are kept secure and confidential and you will notify us immediately of any unauthorised use of your password or any other breach of security.

b) Account transfer: You may not transfer your account to another user or maintain more than one account with us without our consent.

c) Registration data: You confirm that the data you provided to us on registering as a registered user was at the time you provided it current, complete and accurate, and you agree to maintain and update the data as required to keep it so.

d) Reliance upon password: You release us from any claim in respect of or arising from any reasonable reliance by us upon any use of your password, including us disclosing information relating to your registration and/or affairs with us.

Links to Third Parties

Third party links may appear and are there for your convenience only. We hold no responsibility for any interaction with these third parties.

3. Links Provided

The contents of the Platform may include links to third party materials. To the maximum extent permitted by law, we will not be responsible for the contents of any linked sites or be liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. The linked sites are provided to you only as a convenience, and the inclusion of any linked site does not imply any endorsement of it by us or any association with its operators.

Ads on our Free Lite Service

Any clicks on advertising is your responsibility and is on your own terms.

4. Advertising

Any dealings with any advertiser appearing on the Platform are solely between you and the advertiser or other third party. To the maximum extent permitted by law, we are not responsible or liable for any part of any such dealings or promotions.

PaidPro Service

We also offer a Paid Pro Service that requires payment, charged per month.

5. Payment and termination

From time to time, we may offer trials of the Paid Pro Service for a specified period without payment and without the need to collect your payment details. We reserve the right, in our absolute discretion, to determine your eligibility for a trial, and, subject to applicable laws, to withdraw or to modify a trial at any time without prior notice and with no liability, to the maximum extent permitted under the law. When your trial is over you will need to register for the Paid Pro Service to continue receiving it.

You agree to pay for any Paid Pro Service you order. We will charge your credit card or other form of payment for the price listed on the relevant Paid Pro Service offer, along with any additional amounts relating to applicable taxes, bank fees and currency fluctuations. Paid Pro Services can be purchased from us at https://www.jetdrop.net/go-pro by paying a recurring fee each month (‘Billing Period’).

Your payment to us will automatically renew at the end of each Billing Period. You agree that we will charge the payment method on file on the first day of each Billing Period for the relevant Paid Pro Service, and if the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next Billing Period, we reserve the right to immediately revoke your access to the Paid Pro Service until you update your payment method. If you fail to update your payment method within a reasonable amount of time, we may cancel your subscription.

We may change the price for the Paid Pro Service from time to time, and will communicate any price changes to you in advance of the next Billing Period.

You may terminate the Paid Pro Service any time before the end of the current Billing Period, and the termination will take effect on the next Billing Period. You will retain access to the Paid Pro Service from the time you cancel until the start of the next Billing Period. This can be done by going into your account settings on the Platform and clicking ‘cancel and delete this account’.

Sections 3, 4, 9, 10, 11, 13, 14, 15, 16 and every other clause that, either explicitly or by their nature, must remain in effect after termination of these terms of use, shall survive termination.

Upload & Share Responsibility

You’re responsible for your files. We don’t claim any ownership of your files. You can only transfer files if they’re yours, or if you have the permission from the owner to do so.

6. Provision and suspension of Platform

a) Use of the Platform

When accessing or using the Platform, you must access or use the Platform for lawful purposes in accordance with all reasonable instructions and directions given by us concerning the use of the Platform.

You confirm that you:

i. are not breaching any laws by sending the files and sharing the content; and

ii. have the recipients consent to sending the files and sharing the content through the Platform with them.

b) Suspension or termination of Platform:

In addition to the methods of cancellation in clause 5 (Payment and termination), we may terminate or suspend your access to the Platform, without refund, where you undermine the security or integrity of the Platform, or if you are, in our opinion, in breach of these terms of use.

We may also from time to time suspend your access to the Platform during any technical failure, modification or maintenance that relates to the Platform although we will endeavour to procure the resumption of the Platform as soon as reasonably practicable. We endeavour to provide the Platform uninterrupted; however the Platform is not fault-free and relies on factors outside of our control. If you are unable to access the Paid Pro Service for 7 days, you will receive a pro-rata refund for the time within the Billing Period that the Paid Pro Service was paid for but was unavailable.

c) Discontinuation

We reserve the right to discontinue the Paid Pro Services. If we do so, you will receive a pro-rata refund for the remaining time within the Billing Period that the Paid Pro Service was paid for but was unavailable due to discontinuation.

d) Changes to Platform

We may make modifications and changes to the Platform from time to time, with or without notice to you, provided that such modifications and changes do not substantially or materially impair the functionality of the Platform. If the functionality of the Paid Pro Service is materially or substantially impaired, you will be entitled to request a pro-rata refund for the remaining time within the Billing Period.

Don't be Naughty

Don't transfer anything illegal or try to harm the site in any way that may hinder others who wish to experience our wonderful service.

7. Restrictions

You must not:

a) use the Platform for any purpose that is unlawful or prohibited by these terms of use, including without limitation the distribution, transfer or storage of any threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, profane or spam material;

b) modify, adapt, enhance, decompile, disassemble, or reverse engineer the Platform (or any part of the Platform), or attempt to do the same, except as expressly permitted by the law;

c) not attempt to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection mechanisms in the Platform including any mechanisms used to restrict or control the functionality of the software;

d) attempt to disrupt or interfere with the operation of the Platform, or interfere with other users’ use and enjoyment of the Platform;

e) provide your password to any other person or use any other person’s username or password;

f) allow someone else to access the Paid Pro Service that such person did not order;

g) take any action that in our opinion imposes an unreasonable load on the infrastructure of the Platform, including unreasonably large recipient lists;

h) sell, rent, sublicense or lease any part of the Platform; and

i) distribute, transfer or store any material on the Platform in breach of any intellectual property laws, rights of privacy or other applicable laws.

Our Responsibility

We take no responsibility for what is shared through Jetdrop and cannot see anything that goes through the platform. The only people who know what you are sharing is yourself and the recipient of the download link.

8. File ownership, permissions and responsibility

Jetdrop does not claim any ownership of the contents of the files you transfer through the Platform. You are full and solely responsible and accountable for the files you transfer though the Platform. We have no obligation to monitor, review, or edit content of those files to ensure they comply with applicable laws.

By using our Platform you guarantee that you have, for each file, all required permissions, including from copyright and other intellectual property rights holders, to distribute, transfer, store and/or make available online as part of our Platform.

We own our code. It's our property

The site remains the property of Jetdrop

9. Property rights

The Platform and any part of the Platform are the property of Jetdrop or Jetdrop’s licensors. We grant you a limited, non-exclusive, revocable licence to make use of the Platform. The licence shall remain in effect until and unless terminated by you or us in accordance with these terms of use.

All Intellectual Property rights and all other proprietary rights that may subsist in the Platform and any underlying systems, software, or processes, and all confidential information relevant to the Platform or the system or business processes used to provide the Platform (including all improvements made by any person thereto) (together, the ‘IP Rights’) belong solely to us or our licensors (as the case may be). All property rights that may subsist in modifications, enhancements, translations, or derivative works of the Platform (and any underlying systems, software, or processes) made by any person shall vest in us when such modifications, enhancements or derivative works come into existence.

You acknowledge our ownership of the IP Rights and agree not to challenge our claim to ownership of the IP Rights or to permit any act that is inconsistent with our ownership of the IP Rights at any time, including after termination or expiry of these terms of use.

Privacy on our Platform

We take your privacy seriously and we may collect some private information to improve your experience.

10. Privacy

Information collected through the Platform may include your personal information, and you agree to the terms of our privacy policy (https://www.jetdrop.net/legal/privacy-policy/).

To the extent that you are a controller under General Data Protection Regulation (‘GDPR’), the Data Processing Addendum (https://www.jetdrop.net/legal/terms-and-conditions/#data_processing_addendum) for GDPR will apply.

11. Limitations on Liability

a) Third Party Providers

You acknowledge that certain aspects of the Platform may be provided by one or more third parties, on those third parties’ terms, including the payment processing provider. Where a third party is involved in providing any aspect of the Platform, you acknowledge that to the maximum extent permitted by law we do not provide any warranties or guarantees in relation to those aspects of the Platform, including in relation to the availability, reliability, or performance of the Platform.

b) Free Lite Services

To the maximum extent permitted by law, we are not responsible for any adverse consequences arising out of use of the Free Lite Service, and we exclude:

We may also from time to time suspend your access to the Platform during any technical failure, modification or maintenance that relates to the Platform although we will endeavour to procure the resumption of the Platform as soon as reasonably practicable. We endeavour to provide the Platform uninterrupted; however the Platform is not fault-free and relies on factors outside of our control. If you are unable to access the Paid Pro Service for 7 days, you will receive a pro-rata refund for the time within the Billing Period that the Paid Pro Service was paid for but was unavailable.

i. all warranties and representations in relation to the Platform (including in any content on the Platform and services provided through the Platform) whether express, implied, statutory or otherwise and we will not be responsible for any errors or misstatements in the Platform; and

ii. all liability in relation to the Platform whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity).

c) Paid Pro Service

In relation to the Paid Pro Service, to the maximum extent permitted by the law:

i. we exclude all warranties and representations in relation to the Platform (including in any content on the Platform and services provided through the Platform) whether express, implied, statutory or otherwise and we will not be responsible for any errors or misstatements in the Platform;

ii. we will only be liable for direct losses and will not in any circumstances be liable for any loss of profits, loss of revenue, loss of opportunity or loss of savings or for any indirect, consequential, special, exemplary, or incidental damages; and

iii. the liability of Jetdrop to you arising out of any and all claims whatsoever (irrespective of the cause of action) will not in any circumstances exceed in aggregate the total amount of the sums paid by you to us for access and use of the Platform during the 6 month period prior to the most recent event giving rise to the liability.

We may change these terms.

We like to stay up to date and to always keep our users informed. If we decide to update any of these terms and conditions, we will notify you immediately and give you the option to opt out before continuing if you do not agree with the new terms.

12. Changes

We reserve the right to change these terms of use at any time by notifying you of the existence of the amended terms of use through the Platform. By continuing to access the Free Lite Service or by not terminating your access to the Paid Pro Service before the next Billing Period, you agree to be bound by the amended terms of use.

Ads on our Free Lite Service

We may display ads on our FreeLite Service

13. Third Party Commission

You acknowledge that we may receive a commission, or other payment, from any third party providers or advertisers on the Platform.

14. Assignment

We may assign the terms of use or any part of them, and may delegate any of our obligations under these terms of use. You may not assign the terms of use or any part of them, nor transfer or sub-license your rights under these terms of use to any third party.

15. Force Majeure

We will not be liable for any delay in meeting, or failure to meet, our obligations under the terms of use where such delay or failure is caused by any event outside our reasonable control (including any delay or failure caused by any act or omission by you).

16. General

If at any time we do not enforce any of these terms of use or grant you time or other indulgence, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these terms of use is deemed to be invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part of provision. The remaining terms of use will be binding on the parties.

17. Governing law

These terms of use are governed by and will be construed in accordance with the laws of New Zealand and you submit to submit to the non-exclusive jurisdiction of the Courts of New Zealand.


If you have any questions, just send us an email in English.

18. Contact us

If you have any questions concerning the Platform or these terms of use, please contact us as set out below:

Email: legal@jetdrop.net


1) Description of Data Processing:

This Addendum forms part of the terms of use solely to the extent that you are a controller under GDPR . The following relates to the data processing activities carried out by us under the terms of use and privacy policy:

a) We will process personal data during the agreed term.

b) Our processing will be as described under the terms of use and for the purpose of providing the Platform.

c) We will process all or part of the following categories of personal data: the recipient’s email address, information provided in creating an account (name, email address and telephone number) and other information related to completion of, and payment for Paid Pro Services.

2) Definitions:

In this Addendum:

a) Data Subject means the identified or identifiable person to whom Personal Data relates.

b) GDPR means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Counsel of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

c) Personal Data has the meaning given in the GDPR.

d) Processing has the meaning given in the GDPR.

e) Sub-Processor means any data processor engaged by us.

3) Scope, Purposes and Applicable Law:

We will process Personal Data received under the terms of use and privacy policy only for the purposes set out in the terms of use and privacy policy and will comply with the GDPR. We acknowledge that for the purposes of the GDPR, you are the data controller and we are the data processor.

4) Permitted Processing:

Unless otherwise required by applicable laws or agreed to in our privacy notice (https://www.jetdrop.net/legal/privacy-policy/), we will process Personal Data only on your written instructions. Where we are relying on law as the basis for processing Personal Data, we will promptly notify you of this before performing such unless those applicable laws prohibit us from so notifying you.

5) Confidentiality:

We will ensure that all personnel who process or have access to the Personal Data are obliged to keep the Personal Data confidential.

6) Security:

We will ensure that it has in place appropriate technical and organisational measures to protect against the risks of processing, including in particular, accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data transmitted, stored or otherwise processed. In designing these measures, we will consider the nature, scope, context and purposes of processing, the likelihood and magnitude of potential harm to natural persons, the state of technological development, and the cost of implementation.

7) Sub-Processors:

You authorise us to appoint (and permit each Sub-Processor appointed in accordance with this section to appoint) any Sub-Processors in accordance with the following:

a) We will give you at least ten (10) calendar days prior written notice of the appointment of any new Sub-Processor, including details of the processing to be undertaken by the Sub-Processor.

b) You may object in writing to our appointment of a new Sub-Processor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection. On receipt of that notice, we will not appoint or disclose any of your Personal Data to that proposed Sub-Processor until reasonable steps have been taken to address the objections raised by you and you have been provided with a reasonable explanation of the such steps. If this is not practicable, we or you may terminate the terms of use.

c) We will ensure that all Sub-Processors are contractually bound to provide at least the same level of data protection and information security required by this Addendum; and be liable for the acts and omissions of its Sub-Processors to the same extent Processor would be liable if performing the same Services under these terms of use.

8) Assistance to comply with laws and notification of data breaches:

We will notify you, at your cost, without undue delay on becoming aware of a Personal Data breach. Taking into account the nature of the Processing, we will assist you:

a) to respond to requests to exercise Data Subject rights under the GDPR; and

b) to comply with the GDPR (having regard to the information available to us) with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators.

To the extent legally permitted, you will be responsible for any costs arising from our provision of such assistance.

9) Returning or destroying data:

On termination of these terms of use, or other agreed completion of the services relating to the Processing, you will notify us within thirty (30) days of your election to have the Personal Data in our possession and/or control deleted or returned to it. Except to the extent further storage is required by GDPR, we will comply with such request and may thereafter delete all copies of such Personal Data.

10) Provision of information for GDPR compliance:

We will make available to you all information necessary to demonstrate compliance with its obligations under the GDPR and allow for and contribute to audits, including inspections, conducted by you or the your designated auditor. To the extent legally permitted, you will be responsible for any costs arising from our provision of such assistance. Nothing in this clause will require us to comply with any instruction from you which breaches GDPR, and we will inform you if, in our opinion, an instruction from you violates GDPR.

11) Transfers of Data between jurisdictions:

We will not transfer any Personal Data outside of New Zealand or the European Union, unless:

a) it is a transfer providing an adequate level of protection as contemplated in Article 45 of GDPR; or

b) appropriate safeguards in relation to the transfer have been provided by us and the data subject has enforceable rights and effective legal remedies available.

Creators use Jetdrop to share their ideas.

Jetdrop allows users to share their large creative pieces in any formatted file to anyone in an instant. Our magical technology allows files to be shared in Real-Time, removing the wait for a file to upload, and then download. Files are sent in Real-Time across the internet, secured using one of the worlds most advanced encryption standards.

Private, Encrypted and Secure

A service made for creators, by creators to share their ideas to the people that matter most.


You keep the keys.

Unlike other providers, Jetdrop's end-to-end encryption secures all data before it leaves your device, with keys automatically generated at random. All security keys remain on your device until you share them. This means that no one, except you, will have the keys for file decryption.


We can't see. It's impossible

We don’t say no to certain file types. Period. Jetdrop supports all files of any type and extension. Our secure end-to-end encryption means that no one, not even us, knows what file you are sharing. All of the data shared through Jetdrop is secured on your device before it even leaves.


Speed. For the Pro's

Designed to be faster, Jetdrop is backed by the largest and fastest performing cloud infrastructure to ensure that every creative work gets where it’s going at lightning speed. Jetdrop utilizes advanced multi-connection threading to use more available bandwidth.


1,000 All at Once

If you need to share lots of files, or lots of ideas, Jetdrop is the perfect solution. You can simply share up to 1,000 files all at once, just drag and drop them into the window and Jetdrop will start packing them up and streaming them to our secure servers, ready for you to share them in Real-Time. Share up to 1,000 files now for free with Jetdrop.

AES 256Bit Encryption

To ensure your data is secure, Jetdrop uses AES 256Bit Encryption by default for all data shared through our service, as well as our SSL Encryption applied to all requests to Jetdrop servers. All data uploaded and shared is sliced up then encrypted. Jetdrop uses these three advanced methods of encryption to ensure your data is safe and secure, from End-to-End.


Original, Originals.

Jetdrop does not change or lower the quality of your files. We don’t use any space saving techniques that destroy the original nature of your files. All data that is shared through our service remains an original copy of the original. Jetdrop works hard to keep your files fast, without destroying the quality or file size.


Drag, Drop. Anything

Jetdrop is great for sharing files, large files and files of any type. Since Jetdrop does not look at your files (because it's impossible), we support sharing any file in any format. We don’t restrict certain files or stop you from uploading larger files. Jetdrop supports any file up to 10GB in size.

Join the thousands that already use Jetdrop to share their ideas to the world.


Your team's creative work. Sorted.

Jetdrop Pro is a modern, fully integrated, online workspace that is designed to enable the very best creative professionals a simple and effective way to manage and collaborate on their masterpieces no matter where they are. Unlike other services, Jetdrop Pro works in RealTime allowing you to share and download your work instantly.


Easy File Management

Securely store and access your files from any device over a trusted, secure connection using end-to-end encryption. Manage all your files with neat integrations like Microsoft Office suite, Dropbox and On-Premise file servers, All with a single click. Access files that are on premise by using Jetdrop OnPrem Connect. Manage file versions right back to creation, being able to roll back to any saved version.


Migration thats Simple and near Instant.

Easy to migrate and incredibly fast. Jetdrop Pro allows you to have zero downtime any migration period. Migration is near instant with Jetdrop Real-Time Migration. All Files and Folders are available inside Jetdrop Pro within 10 Minutes*. All data that is migrating to Jetdrop Pro is secured using end-to-end encryption from On-Premise to our secure Cloud.


Keeping a version of every change.

Versioning every file change, iteration, checkout and file version automatically. Jetdrop Pro allows you to roll a file back to any previous version in a near instant. Supporting multiple editors and timelines.


Right Click to Share

Right click on any File on your computer and instantly get a Real-Time Sharing Link. Share your Real-Time link to anyone for them to start downloading instantly. Right click to Share is a unique feature allowing you to share any file right from your computer to anyone in the world, Instantly and in Real-Time.